We stayed shortly after Katrina and the hotel was full of refugees from New Orleans - so I would like to be charitable. Unfortunately there's no excuse for the hotel being so grotty. The carpets were smelly. The rooms were stale . The corridors are dark and unpleasant. We booked a non smoking room with breakfast. We got a smoking... more

I couldn't believe the service and quality of this hotel. I was on vacation with my wife and two boys and wanted to spend a few days in Memphis and a few days in Nashville and thought cheaper was better at the time. HOLY COW I WAS WRONG!!! The breakfast was terrible, they would only serve my wife and I... more

Stayed at the Airport Inn 21/05 ot 23/05. Best location. Shuttle to and from airport and Graceland. The friendliest and most helpful people. They go out of there way to make you feel right at home. Thank you to all for making our stay very pleasureable. more

Carpet alternated between smelling like a sour unwashed dog and bad bathroom deodorizer. The windows are not secure and look like they're easy to open from the outside with a bit of jiggling. The room phone doesn't work. You can't call long distance, housekeeping, or your friends in other rooms. They don't change the sheets. Not all rooms have a... more

This place must be a converted prison of some kind. Not a Federal joint, that would be too nice; but maybe was originally (like early 1920's) a state prison or maybe an asylum for the state of Tennessee. The walls appear to be concrete and the long cellblocks , errrrr....I mean hallways are very dimly lit and smell like an... more

Had reservation for two days in January 2004. No possible to call outside Memphis or use the Internet. Extremely bad smelly room, dirty. Bad service, arrogants. I checked out after 15 minutes because I couldn't use the phone and Internet (I need to stay in contact with customers). Guess what: they charged me with 2 nights, full package. I called... more

A friend and I booked a room at the Airport Inn for New Year's Eve 2003. I had booked the room through an internet company the week before so I called the hotel itself the day of our arrival in Memphis to double check on our room reservation. Airport Inn denied having a reservation, so I had to make several... more

I booked two rooms at this hotel for November 5-11, 2003 based on the rating and information I received from Hotel who I know must have never stayed there or sent a repersenative to this place.FIRST, the hotel had the wrong dates for our stay which I booked and confirmed on July 25, 2003. SECOND, the rooms were very old,... more

Dont mean to be negative, and never have before, but we reserved 2-non smoking rooms. ROOM (204)1. Had cigarette burns all over the tub and sink countertop. 2. It also had cigarette burns in the carpet3. One burn hole in the fitted sheet 4. The shower had soap scum all over it. 5. The toilet did not flush correctly (had... more