Just returned from a family trip to San Francisco. Our three boys loved the hotel, especially the funky courtyard and the swimming pool. The staff is very helpful. The rooms are a nice size, and the bathrooms have nice fixtures for the price of the room. Yes, the hotel is on the edge of the Tenderloin, which can be sketchy,... more

My wife and I have stayed at the Phoenix some ten times in the past four years, with and without our kids. We like its quirky, clean rooms, friendly employees, and proximity to our favorite restaurants and live music venues. The neighborhood is indeed sketchy, but we never have problems getting taxi cabs, either through the front desk or by... more

I stay frequently at the Phoenix Hotel. Although the neighborhood is a bit questionable, I have never had any problems; nor have I felt in danger. The rooms are more than comfortable, and are clearly up to the joie de vivre standard. By 11 p.m. all is quiet. The hotel, actually a motel, (with parking!) is close to the opera... more

The hotel had my suv impounded which cost me $285 and inconvience that spoiled my San Fran experience! The staff was very rude and didn't care that they ruined all of my guests night and put me in a financial hardship. more

We stayed in this hotel, based on the review we saw in this website. First, I need to say that the room was really nice and clean and the staff is really friendly. The breakfast (continental - try the blueberry bread.....delicious!!) was perfect for us (despite a lack of fruits...). However, I must say that all this has been ''erased''... more

A friend had found the hotel on-line, sent us a link, and we said "Sure, looks OK". I did not pay the close attention to neighborhood that I would have if I had done the research. So, I was quite dismayed as we neared SF and I realized the hotel was in the Tenderloin, based on what I knew from... more

Fun place. Great location in downtown SF near Opera house and other musical venues. Many musicians stay here. Stayed for 4 days and met people from many parts of the world. A lot of young people some with families and a few oldies interspersed. Great pool scene every night and many people in the pool right up until 11 PM... more

I was a bit disappointed with my stay at the Phoenix Hotel. The staff was great and the rooms were okay, tho slightly old and worn down. However... breakfast was simple and the neighborhood .. or "da hood"... was very bad. Walking along Eddy street to Union Square you'll come across quite a few "interesting" characters. Homeless people, pimps, prostitutes,... more

To be completely fair, I will start with the negatives: The the hotel is in the area described by Orbitz as 'Union Square/Knob Hill' and better described as 'Tenderloin' - a more deprived area. The hotel gardens could do with a slight make-over so the art sculptures don't look like discarded scrap. Some guests can be a little inconsiderate and... more