The hotel itself is very nice. The welcome staff who gives out champagne & water was very pleasant. The check in clerk was nice, but did not give out cold towels when the people next to me checking had them. The room was a Junior Suite which the hotel was kind enough to make something special for my daughter, who... more

My daughter and I stayed at the Ritz for the first time in August 2008. This hotel is not only beautiful, the customer service is outstanding. We were treated like queens. Our room was a corner room on the 6th floor . It was spacious and clean. We enjoyed the beautiful spa, swimming pool and workout room. The service that... more

We stayed for four nights in late July. Our trip was a special occassion - belated honeymoon - and we recieved an upgrade to a club level room and chocolates and 'honey' in our room on arrival, lovely touches. Our room was sizeable with a huge and extremly comfortable bed and great TV, which had loads of movie choices. The... more

My wife and I stayed at a club lounge suite during a vacation to SF in May 2007. The staff at The Ritz-Carlton in San Francisco were very courteous and attentive. Within the first hour of checking into the room, we were contacted to see if we needed any help with dinner reservations, tours or anything else in the area.... more

After arriving in SF late in the evening after a long drive from Reno, GPS system not working freaked out by the traffic and totally exhausted what a treat to find a room at the Ritz! The room was fantastic especially the bed, the finest of linens. The staff treated us royally. A great location, wonderful room service. We were... more

I recently stayed at the Ritz Carlton for work related business two different times in July. I was really impressed by the entire staff. They made me feel as if I was the most important guest. From arrival to check out it was an amazing experience. Loved the toiletries and the in room coffee bar. The room was beautiful and... more

We had a wonderful experience - we stayed at the hotel based upon the reviews that this was a place to celebrate a special occasion. It lived up to the best reviews. We upgraded to the club level at the last minute which was a superlative experience. We were made to feel welcome and staff was friendly and helpful beyond... more

Just returned from a six night stay at the Ritz Carlton. My first impression was not good because there was no one to help me with my bags when I arrived. Also, there was something wrong with the toilet in my room. The maintenance person was quick to respond to try to correct the issue. Things did improve after the... more

This is the best hotel we have ever stayed at - and believe me, I am extremely hard to please! We decided to book our 3 night honeymoon stay based on reviews on trip adviser, and to say that this hotel met our expectations was an understatement! We were dropped off in the scruffiest van from the airport imaginable, yet... more