We were very optimistic when we booked our stay at the Beaufort Hotel. The location can't be faulted, but the hotel doesn't quite execute it's great ideas.
The staff were aloof and I was told at check in that breakfast was included in our rate - so it should have been at just short of £1000 for three nights! We carried on with our stay, hardly taking advantage of drinks in the lounge, which was so small that we preferred to stay in our room.
Our room was in the basement and lacked attention to detail. Complementary chocolates - whilst correct is a little misleading. It should really say one small square chocolate each...
We had the breakfast in our room and commented to one another, that we were very glad it was included - we would never have paid for it were it not included in our tariff....
When we checked out we were presented with a bill for £75 for three mornings of breakfast. Shocked, we explained that we had been told it was included otherwise we would have eaten out - we were in London at an exhibition with our business and had already found an excellent, value for money eatery near Earls Court.
The receptionist didn't seem to know how to deal with our issue and before leaving the hotel, I requested that my credit card not be charged with the £75 that we disputed.
Since then, the hotel manager has implied that I am a liar, and that we created this situation in order to avoid paying for their substandard breakfast! I have also been told that we were rude and that we walked out without paying - a complete fabrication!
I read many reviews before booking hotels, and I would like to advise other travellers to think carefully before booking a stay at the Beaufort - there is much better value for your money available, with a higher standard of customer service, and where you won't be grossly insulted!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.