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Novotel Cairns Oasis Resort: Traveler Reviews


122 Lake Street, Cairns 4870, Australia
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: The stunning Novotel Cairns Oasis Resort is set upon five acres of landscaped gardens surrounding a lagoon pool with swim-up bar and beach. All 314... This description is based on information provided by the hotel.
Check Rates and Availability: $105 AUD146 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Novotel Cairns Oasis Resort

( 12-16 of 51 )
“Oasis in the City”

Novotel Cairns Oasis Resort

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4 of 5 stars
Queensland
Feb 6, 2008

Every time I visit Cairns, I stay at the Oasis. The last time I stayed there was at the end of 2007. It is centrally located and is close to everything you need. It is only a short walk to the Esplanade for great food and also close to Cairns Central for great shopping!

Oasis staff from my expeirence have always been friendly and willing to help. They will help organise shuttle services and offer their advice. The restuarant is alittle pricey but the food is always nice. Also the bar serves great cocktails!!

Well some travellers have complained about the tired state of the rooms, but I have to say that I've never really had an issue with this. For me the rooms have always been well presented and clean. Which is more than I can say for some other places I've stayed.

Cannot finish this review without mentioning the beautiful pool and surrounding gardens. You can truely get lost in the atmosphere, which is surprising considering Oasis is in the very heart of Cairns CBD.

And for those of you from North and Far North Queensland, ask about the locals price when booking your accommodation. It is MUCH cheaper and you even get free breakfast for the time of your stay and 2 free movie tickets! Well worth it!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lovejen's Summary
Date of Stay: December 2007
Traveled with: Family (extended)
Visit was for: Other
Age group: 18-24
Member since: February 05, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: $105 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Everything was beautiful”

Novotel Cairns Oasis Resort

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4 of 5 stars
Krefeld
Jan 24, 2008

I was very surprised when I arrived at this Hotel. Everything was clean, calm and looked relaxing. The checkin was fast and easy due to a well organized staff. The staff is really friendly, helpful and if they got enough time they joke around with you. Great people. I stayed in room 483, a pool view room, it was very modern and the equipment was very good, not really high class, but above average. There is a broadband-modem in the room but the downstream is limited to ~60k/s and don't forget your own wire.

The pool with the sand beach and the palmtrees around it makes it really look like an oasis. It seemed to me that only half the hotel was booked out so there were never many people around. This was some kind of sad because the swimup- and poolbar was never really much visited and therefore closed very early.

Overall the Novotel Oasis Resort was a good choice for me. I had a quick look at the other hotels, which I had considered to stay with, but I think when it comes to style, comfort and a feeling of relaxation the Novotel is the best. Even the price is acceptable. And I would recommend the pool view room because they put little oil-
flambeaus on at night-time and it's very nice to look at them.

The hotel is very well located. You are in five minutes in downtown Cairns and in ten minutes at the casino and the harbour and you still feel far away of the busy citylife.

  • This TripAdvisor Member:
    • Liked — interior, service, location, pool
    • Disliked — bathroom looked a bit old, poolbar closed at 9pm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jens85's Summary
Date of Stay: January 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 18-24
Member since: January 22, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
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Average price*: $105 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice Location”

Novotel Cairns Oasis Resort

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4 of 5 stars
Townsville, Australia
Jan 3, 2008

I liked the room, it was very comfortable. The location is great, and walking distance from the esplanade and lots of restaurants. The pool and courtyard area looked great, and i wish i hadn't planned so much stuff away from the hotel so i could have spent more time enjoying it.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Lack of hashbrowns at breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissMaryMac's Summary
Date of Stay: December 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: October 26, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great location and nice pool, but not great”

Novotel Cairns Oasis Resort

Oct 20, 2007
2/3 found this review helpful

I didn't like the room at all. They are very small and dated. The carpet was dirty and the hallway smelt of smoke. They should rip out the carpet. I wouldn't call it a resort, just a 2 star motel with a nice pool. Also on the first day we arrived the pool was very crowded. They should invest in more deck chairs. On our last day they only half cleaned our room. They made the beds but they left the damp towels. We didn't worry about it as we were leaving the next day.
I did find the staff to be friendly and helpful. It is in a fantastic location and the pool is large and is nice.
My husband liked it, but I wouldn't stay there again.

  • This TripAdvisor Member:
    • Liked — The location
    • Disliked — The room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlieMelbourne's Summary
Date of Stay: October 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: February 08, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
NCOR-SM, Sale Manager
(Management representative)
Dec 27, 2007
I wanted to thank everyone for taking to time to review our resort and in offering constructive feedback on their experiences here.

In reviewing all the feedback that has been published here, there seems to be a common thread across them all in the past 12-18 months; and that is the tired state of the hotel rooms

The hotel is well into it's 10th year now, I am happy to advise that we have commenced a $6 million refurbishment project that will enable it to compete once more with all the new properties opening up in the region. It is underway, with rooms coming online, as they are completed; and we are on course to be completed in May 2008.

I have also noted the particular service issues relayed in these reviews, and forwarded these onto the appropriate departments to review, and resolve.

In September 2007, Accor came back on board as property managers of the hotel. It's new name is "Novotel Cairns Oasis Resort".

Since the change over, I assure you we have been very busy reassessing procedures and staff development needs, service strengths and gaps. We want our staff to emulate the same Novotel traditions that all guests expect of the brand, whether you are in Paris, New York, Sydney or Cairns.

2008 will be a big year for the hotel, with the refurbishment due to be complete by May, our new owners on board, and a sense of urgency and excitement towards offering a better product and service for you all to enjoy.

Please continue to write these reviews; it's feedback through these websites that we can strive to make the hotel a better experience for all to enjoy.

To those who have expressed they would never return to this hotel again, should you find yourself in the region sometime in the future, I extend to you a personal invitation to come back and experience the hotel once more; as I know the team here will do everything to ensure you will arrive to a different opinion the second time round.

Thank you all, and a happy and prosperous 2008.
Julian
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $105 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“A little Pricey but otherwise OK”

Novotel Cairns Oasis Resort

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3 of 5 stars
Sydney, Australia
Oct 1, 2007
1/1 found this review helpful

I only stayed the one day, it was an easy 10 minute cab ride from the airport and is surrounded by a number of other hotels on the Northern end of Cairns.

The room was clean and OK, a little small but I did expect more given the price. There is no cable on the TV and no internet in the room. Bathroom was clean and tidy.

The staff are wonderful and were very helpful. Location was close to most things but if I was coming with the family would chose somewhere else. On a business trip I would also look elsewhere. I am sure I could get better services for the same price, if not cheaper.

Pool and restaurant were nice, food was good and pricing was reasonable.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBarr's Summary
Date of Stay: September 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: August 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Novotel Cairns Oasis Resort

( 12-16 of 51 )
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Novotel Cairns Oasis Resort Also Known As

Address: 122 Lake Street, Cairns 4870, Australia