This place is a nightmare. Our room was given to someone else so we were were given keys to check out an alternate room. Problem was we walked in to an occupied room. When we finally got a room we had people enter or try to enter twice. The first time an elderly couple came waltzing in (with a key).
The second time we fortunately had the safety latch thrown so the intruder (again with a key) only opened the door a few inches (at 11 pm). This time I ran to the lobby immediately to report only to have the man at the desk tell me "oh..that was me,sorry".
We paid about $250/night to stay and the only compensation they gave was $50 off. We currently have an open "incident" with corporate hojo.
I don't make a habit of slamming businesses but this has been bugging me for a while. These people were not proffessional and were arrogant. They were very unorganized and seemed to adopt a bad attitude to cover for their lack of having a clue as to how to run a hotel.
There, I feel better now.
-NH
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