We too are disappointed that the guest did not enjoy their stay at The Inn at Cooperstown. Based on the guest’s expectations, it seems as though they may have been looking for the kind of intimate experience that could be found at a smaller, bed & breakfast-style property where the owners live on premise. The staff at the inn works hard to ensure that the “fit” for guest and the inn is the best possible.

The Inn at Cooperstown is a beautifully restored historic hotel with 17 guest rooms. The inn was built as a hotel in 1874. In the restoration efforts to provide the conveniences that are required by today’s travelers, some compromises had to be made to outfit each room with a private bath. The nature of these renovations resulted in some rooms being slightly smaller than others. This is a very common occurrence with historical lodging properties and we are frequently complimented on the size of the guest rooms given the age of the building.

As is standard practice in the lodging industry, the inn participates in a water conservation program. For guests staying at the inn for multiple nights, this means that sheets are not changed out every day unless requested. The Inn at Cooperstown does sheet changes for multiple night stays prior to the third night unless otherwise requested by the guest. The housekeeping staff has a log to track all sheet changes and special requests. Upon inspection of that log for the past month, all sheet changes and special requests were completed. The innkeeper has reviewed the sheet change policy with the front desk and housekeeping staff to ensure that special requests receive prompt attention.

Due to the size of The Inn at Cooperstown and the nature of our guest’s schedules and preferences, holding receptions and/or group activities is just not practical. When the inn is fully booked, there can be 34 to 37 guests staying with us. We certainly offer our guests the space and casual atmosphere in which they can meet and get to know each other as desired. In our sitting rooms hot drinks and cookies are available throughout the day and evening. On the rocking chair-lined front porch, cold drinks are offered during the afternoon in the summer months. Guests are welcome to bring their favorite beverages to the common areas to enjoy. Set ups for wine and beer are available as well.

The innkeeper/owner of The Inn at Cooperstown is on premise almost every day and makes an attempt to meet as many guests as possible. There are times when he must tend to activities and duties off-site. The front desk staff is available from 7:30 am through 11 pm to assist our guests with special requests, recommendations and reservations for dinner and other activities, and to provide the customer hospitality. Providing the finest customer service and hospitality is the number one goal for The Inn at Cooperstown.