PLANESTURISTICOS.COM
PLANESTURISTICOS.COM
4.5
Multi-day ToursPrivate ToursDay Trips
9:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles125 reviews
Excellent
106
Very good
11
Average
2
Poor
0
Terrible
6

Maria
Cartagena, Colombia2 contributions
4.0 of 5 bubbles
Nov 2019 • Friends
Very nice staff, but they only spoke Spanish, which was a bit confusing for two non-Spanish speakers. Still they managed to make us feel safe and was extra aware of us. Nice food, beach and people. Will recommend.
Written November 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angie C
1 contribution
1.0 of 5 bubbles
Jun 2022
Never in all my life has my family been so mistreated and swindled by a travel agency! My sister in law purchased our tickets to Cancun 6 months ago. This week, we found an error in our hotel booking which will cost us an additional $1000 to rectify. We have all the documentation (which was confirmed by Planes Turisticos Cucuta - sales agent Maria Fernanda Ramirez), but the agent efused to take responsibility for the error and then accused my sister in law of threatening her life. (As unbelievable as this sounds, it is not an exageration or a joke.) In addition, she sent me an email in which she stated that the agency had "committed a human error" and that I was being given a fair packet because the current price matched market prices. Then, the entire company proceeded to block me from any further communication with us on the matter.
It it obvious that there is no accountability or professionalism to this agency. I have no expectation that I will be reimbursed. This review is to help someone from making the mistake we did in using this agency. We selected because it was about 30 dollars less than Falabella and now we have to pay 1000 dollars. Buyer beware.
Written June 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PLANESTURISTICOS.COM - All You Need to Know BEFORE You Go (2024)