Dear
Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our facilities and the condition of the room you were given. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.
While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.
Sincerely,