Dear Guest,
Thank you for your feedback. I regret that your experience in our hotel was below your expectations. Please let me clarify some of the issues you have mentioned in your review.
Our Tiramisu was prepared daily by our Pastry Chef, thus it was impossible for anyone to get served with an expired product. The bitter taste that you have experienced was probably caused by the chocolate topping, which is 99% cocoa. Regardless, this dish was excluded from the menu last summer.
I apologize for the cutlery issues, and for the check-out issues as well, but I am certain that they were sorted out immediately upon your request.
Furthermore, I am happy to inform you, that in the past year since your visit (April 2014 according to your review), a great deal of effort went into improving our service and amenities. I am certain, that upon your next visit, you will be pleasantly surprised by all the changes.
If there is any way that I can further assist, please let me know.